MindTitanCall center automation with AI — how to actually make it work?Managing a call center is a difficult feat. If you haven’t been in a contact center or call center, picture this to put it into…10 min read·Jul 28, 2021----
MindTitanArtificial Intelligence for Government: How Estonia is Leading the WayIt’s hard to believe that just 30 years ago, the small Baltic state of Estonia was lacking many of the services modern governments take for…7 min read·Jul 14, 2021----
MindTitan8 most important benefits of chatbots for business you need to knowI doubt you have not heard about some cases where chatbots failed miserably in having any actual business benefit. Our experience working…8 min read·Jun 9, 2021----
MindTitanAI Bot Annika Can Now Detect Network Anomalies and Service ErrorsUp until now, Annika, the Elisa customer service bot, has been mainly used in the task of serving clients. Now, however, it has acquired…4 min read·Oct 29, 2020----
MindTitan8 Most Important Natural Language Processing (NLP) ApplicationsThe amount of information and the number of interactions online is growing exponentially, ranging from social media content to the…8 min read·Oct 19, 2020----
MindTitanTypes of Chatbots. Rule-Based Chatbots vs AI ChatbotsThe global chatbot market is going to reach $9.4 billion by 2024. Hundreds of companies worldwide develop various types of chatbots that…6 min read·Sep 29, 2020----
MindTitanClient Story: How AI and Callbot Helped Elisa to Automate Customer Service During The Crisis —…Only a few months ago to automate customer service seemed for many companies just a nice little addition. Today, however, we know to have…4 min read·Jun 1, 2020----
MindTitaninDigital DiplomacyMindTitan Develops an Artificial Intelligence Model for The Estonian Tax and Customs Board to…The project aims to find an artificial intelligence model that would make it easier to identify potential salary tax fraud. To make this…3 min read·May 26, 2020----
MindTitaninDigital DiplomacyDeveloping Artificial Intelligence Assistant for Estonian Emergency Response CenterThe project aims to determine whether and how artificial intelligence can help make risk assessment decisions faster and save valuable…2 min read·May 19, 2020----
MindTitanClient Story: Artificial Intelligence Helps to Completely Restructure Business Processes in Just…The current pandemic hit all companies equally unexpectedly. Like all others, Elisa Eesti AS had to react fast in order to enable nearly a…5 min read·May 15, 2020----
